Sure enough, using Visio Viewer 32 bit with Excel 2016 32 bit fixed the problem. I quickly guessed that 32 and 64 bit wasn’t a good mix for Office products, even if they were installed separately. I went through the process of capturing fiddler traffic and logs, but was then asked a simple question: Was Visio Viewer 32 or 64 bit? I had a look and it was 64 bit, however the Office 2016 suite itself was 32 bit. I wasn’t happy with that as a solution though, so logged a Microsoft case. Seems strange, but I tried this and it worked.

However, there’s a scenario I found that this doesn’t work, and you’ll see the message ‘Something went wrong while downloading your template’:Īfter digging around for a bit, I found this Technet thread which mentioned uninstalling Visio Viewer to fix it. Normally you’d pick the template you want, and use the create option: They’re hosted by Microsoft and download the template as you need them: Templates such as Family Budgets or Back to School Planners. Excel 20 have a great inbuilt feature of having online pre-built templates available for different purposes.

Word 2010 template download error